Inside Sales - Hearth

Location: Port Coquitlam, BC

National Energy Equipment Inc. is the largest wholesale distributor and service provider of energy related products & equipment in Canada, providing service from coast to coast.    Our greatest strength is our employees and our objective is to provide the best sales and service support in our industries, while synergizing product offerings for optimum benefit to our customers.

We currently have an opportunity for an energetic and self-motivated individual to join our Hearth Residential Sales team as an Inside Sales Representative. The Inside Sales Rep offers front line service to a busy Hearth dealer network and team of Territory Managers.   Order desk, inventory control, daily reports & acting upon them are all fundamentals for this role. 

We are looking for someone who will be an ambitious and dedicated contributor to our team. If you are a keen problem solver who enjoys providing fast and effective customer service, this job is for you!

This position supports a hybrid work model with the potential to be fully remote.

Responsibilities & Accountabilities:

  • Sales of Hearth parts, equipment, and supplies over the phone and over the counter.
  • Ordering required parts.
  • Facilitating technical support to customers.
  • Answering customer calls and identifying parts.
  • Actively making customers aware of product promotions.
  • Receiving and processing customer orders.
  • Responding to customer’s inquiries, questions, or complaints regarding products or services.
  • Processing warranty claims.
  • Maintaining a basic knowledge of products offered by NEE in order to be able to demonstrate and discuss with customers.
  • Following up, either verbally or in writing, to ensure customer satisfaction.
  • Determining best method to resolve problems to ensure customer satisfaction and company adherence to policies.


  • High school diploma plus minimum of 2 years of inside technical sales or related experience required; or equivalent in education and experience.
  • Exceptional customer service skills.
  • Proven sales and customer services skills.
  • Experience working in a process management system and priority setting.
  • Must be action oriented and able to maintain a high energy level.
  • Proficient in Microsoft Office.
  • Knowledge of Hearth equipment is an asset